Post by Sam Plusnet Post by Peter Moylan Post by charles Post by Peter T. Daniels Post by charles Post by Peter T. Daniels
Ditto. Now you mention it, the number of calls from people
with Indian accents and American names has dropped sharply,
still here in plenty.
Do yours have British names? Nigels and Nathans and such?
This morning's one was James and I can recall an Andrew
I certainly hear names that don't sound at all Indian. Sometimes they
throw in a place name: "This is Antony, calling from Melbourne". If one
is in the mood, that's the time to to throw in a response like "Oh, how
are you handling the floods?" Of course they have no idea whether there
have been floods in Melbourne.
T'was once said that those call-centres displayed location-related time
& weather information, in order for their 'agents' to sound more credible.
Perhaps they develop a complete back-story for each one of them. Place
of Birth, schools attended, hobbies, favourite pub etc. etc.
Drifting a bit, but on the subject of "call-centres".
I just got off a long telephone call with AT&T regarding an
unexplained "one-time charge" on my mobile phone bill of $20.
The person at the other end was a female that spoke in a
heavily-accented voice. Asian, but not Indian, I think. I had to
have her repeat everything multiple times. She was evidently trying
to be helpful, but it was a frustrating experience for me. It made me
feel rude and ugly-Americanish to ask her to repeat everything, but I
wasn't about to be charged for that $20 unless given a reason for it.
After about 15 minutes of the exchange, she couldn't find out what the
charge was for, and ended up giving me credit for $20 to be applied to
my next month's bill.
I am convinced that AT&T deliberately uses call-centers manned
(wommaned) by speakers who cannot be understood so the customer will
finally give up, hang up, and accept the charge. This way they can
stick an extra $20 on a bill for no reason and get away with it.
Tony Cooper Orlando Florida