2021-05-02 19:25:05 UTC
I'm looking for some good words or phrases for describing the following
common scenario in work environments:
A gives B verbal instructions.
Later, it transpires that the communication was unsuccessful -- B did
different things from what A intended.
However, the environment is such that all parties just want to get things done.
No one cares whether A misspoke, B misremembered, or whether there
was a bit of both.
Although A and B privately think it was the others' fault, their main concern
is to be as polite and therefore apologetic as possible.
So A says "I'm sorry. I must have given you unclear instructions.
I'll try and be clearer this time....
And B says "No, not at all. I'm sure your instructions were correct. It's
just that I forgot to .... It's my fault."
What are some good words/ phrases to describe this common scenario.
The beginning could be described as a "miscommunication".
But I'm not sure how to describe this standard type of polite resolution.